Mission: IT Technical Support Agent

In

Mission: IT Technical Support Agent

Start: 07/06/2021

Min Duration: 6 months

Purpose of Role:

IT Care takes care of 1st and 2nd line support for all internal Workstations, printers, mobile and fixed phones, network connections,…to ensure operational excellence at all times.

Internal technical support role, solving problems and daily issues defining clearly the scope of his support according to workstation policy;

Calls and mails received by the support team needs to be encoded in our ticketing tool;

Improve and document further IT Care processes (ITIL).

You want:

To install and configure new and used workstations;  more specifically installing standard image and specific software packages, profile configuration and testing;

To maintain, restore, substitute or renew workstations taking care of data migration;

To provide internal users with support for daily issues treating hard and software demands according to workstation policy;

To ensure security by taking care of antivirus systems;

To guarantee an up to date inventory of PC equipment, workstations, printers … ;

To provide technical support for printers, being the contact of suppliers

You have:

At least 1 year experience in a similar role ;

Preferably a bachelor in Computer Science, Engineering or Information Technology, or equivalent level acquired through experience ;

A good knowledge and a keen interest in IT tools.

You are:

Fluent in both French and Dutch with a good understanding of IT-related English ;

Customer minded ;

A good listener, able to effectively capture and document the internal client demands ;

Assertive in defining the scope of your support, according to workstation policy ;

Able to cope with and ease the stress of your client ;

Able to prioritize.

Main processes, systems, tools used:

Window 10 OS

Office365 (exchange online)

Active Directory

Cisco call manager & Cisco contact center express

Omni tracker as a knowledge base, SSOL and ticketing solution

ITIL

Mobile devices, IOS & android tools

Printers (Canon + uniflow)

Network (VLAN, Wifi, …)

What we offer:

Challenging and interesting projects to work on, using the latest methodologies and technologies, within a growing and economical stable sector

Room for future development, room for employees to develop creativity and autonomy, fostering an open atmosphere

Where are you going to work?

Brussels close to Central Station)

Homeworking according to the Covid-19 situation

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